Reports to: Customer Service Manager
Employment Status: Full-Time, Onsite or Remote

Summary

Holderness & Bourne is a fast-growing men’s golf apparel brand based in Armonk, New York with a company culture that emphasizes excellence, collaboration and a friendly work environment. 

The Customer Service Coordinator is a full-time role, providing support to our company sales representatives and wholesale customers (golf shops and specialty retail stores).  The ideal candidate will possess strong interpersonal skills, attention to detail, and the ability to prioritize and efficiently execute tasks.  We are looking for a team player who will embrace H&B’s vision and core values, be accountable for all timelines and projects, and take pride in providing superior customer service.

Duties & Responsibilities

  • Effectively communicate with internal team and external customers over phone and email

  • Provide product details, inventory availability, and other information to customers

  • Perform customer account setup and maintain accurate customer records in our system

  • Accurately enter new orders and promptly send order confirmations

  • Work with our customers, sales representatives, and internal embroidery and fulfillment teams to assure all orders are processed correctly and without delay

  • Coordinate with our bookkeeper to address any invoice/billing inquiries

  • Report challenges and successes with accounts and sales representatives to Customer Service Manager and Director of Sales so that we can continuously improve

  • Other duties as needed to ensure excellent customer service

In addition to these core tasks, the role will assist the company's founders and Director of Sales in client/account coverage of certain wholesale accounts.  Travel will be minimal, but the role should anticipate traveling to major trade shows and events 3-5 times per year. 

The right candidate will be a team player and excellent communicator who is highly motivated, well organized, and efficient in their time management.  The role will be based in our Armonk, New York office with the option of being remote, depending on experience.

Salaries & Benefits

  • Competitive full-time salary, with the potential for additional performance-based compensation

  • Salary range of $55,000 - $62,500 depending on experience

  • 401(k) with Company match

  • Medical / Dental / Vision insurance

  • Product Discounts, and other benefits

Qualifications

  • Bachelor’s degree or equivalent

  • Minimum 2 years of customer service experience

    • Experience with Microsoft Office including Excel, PowerPoint and Word

  • Excellent communication skills and interpersonal skills

  • Strong attention to detail and organizational skills

  • Ability to change priorities quickly and manage multiple projects simultaneously

  • A team player who works well with others

Interested candidates can apply by sending a resume and cover letter to careers@hbgolf.com

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