Here at Holderness & Bourne, we pride ourselves on our product and service. We are sorry to have let you down in this instance.
We would be eager to hear more about your experience and would like to make it right. Someone from our customer service team
will be reaching out within the next few days to see what we can do. 
 
Please feel free to contact us at support@hbgolf.com if we can provide any additional assistance in the meantime.